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Add Blind transfer EFK

Highlighted
Visitor

Add Blind transfer EFK

I am trying to add a blind transfer button to the Polycom VVX500 menu.  I was able to get a button added with the following macro.

 

<blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1"

efk.efkprompt.1.label="Enter transfer destination"

efk.efkprompt.1.type="numeric"

efk.efkprompt.1.userfeedback="visible"

efk.efkprompt.1.digitmatching="none"

/>

 

The button appear when a call is answered and put on hold but it does not do anything when the button is pressed.

 

I know that I can do a blind transfer by cklicking "Transfer"-"More"-"Blind", this works.

 

However, I would like to get this to the menu when the call is answered instead of having to press More and Blind.

 

Basically an addition of a macro like; softkey.1.action="$FTransfer$$FBlind$"

 

I tired the above too.. but did not work.

 

Appreciate your feedback..thanks

Message 1 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Add Blind transfer EFK

Hello Casey,

welcome to the Polycom Community. I have moved your post from an unrelated post as you are looking to create an EFK and not use a build in functionality.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please have a look at example 6.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Visitor

Re: Add Blind transfer EFK

Actually the macro posted on my original post was from Example 6 in your link.  I added the code to the _phone_cust.cfg.  The button appears but when I click on it, does nothing.  Is there any easy way to just get the Blind transfer button appearing without having to press Transfer >More > Blind.

 

Thanks,

 

Casey

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Add Blind transfer EFK

Hello Casey,


the example was tested and provided by myself and worked when I posted the solution.

 

If this does not work on your end you may have a copy and paste error or something else.

 

You will need to troubleshoot this locally by simply exporting the configuration.

 

If you still fail you would need to contact your Polycom reseller in order to open a support ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Member

Re: Add Blind transfer EFK

Hi.  We have just deployed VVX500 and we have tried numerous times to add the Blind Key.  We got the blind key added, but it only does a transfer to instead of a blind transfer to..  Please help.  We have looked at the code in the examples, but get the same results..

 
softkey.3.action="$FTransfer$$FBlind$"
  softkey.3.enable="1"
  softkey.3.label="Blind"
  

 

Message 5 of 7
Highlighted
Advisor

Re: Add Blind transfer EFK

<efk efk.version="2">
<efk.efklist 	
        efk.efklist.1.label="BlindX" 
	efk.efklist.1.mname="blindxfer" 
	efk.efklist.1.status="1" 
	efk.efklist.1.action.string="$P1N10$$Trefer$">
</efk.efklist>

    <efk.efkprompt 
	 
	efk.efkprompt.1.label="Ext or Phone #: "
	efk.efkprompt.1.status="1" 
	efk.efkprompt.1.type="numeric"		
	efk.efkprompt.1.userfeedback="visible" 
		      
        >
          
    </efk.efkprompt>
	
  </efk>

  <softkey 
  
	softkey.1.action="!blindxfer" 
	softkey.1.enable="0" 
	softkey.1.label="Blind X" 
	softkey.1.precede="1" 
	softkey.1.use.active="1" 
	softkey.1.use.alerting="0" 
	softkey.1.use.dialtone="0" 
	softkey.1.use.hold="0" 
	softkey.1.use.idle="0" 
	softkey.1.use.proceeding="0" 
	softkey.1.use.setup="0" >

</softkey>

 Give this a try

Message 6 of 7
Highlighted
Occasional Advisor

Re: Add Blind transfer EFK

I think you may need to change this to enable="1":

 

softkey.1.enable="0" 

 

Otherwise, it works for me.

 

Is there any way to do a contact selection or address book lookup rather than a numeric extension entry?

 

Hugh

Message 7 of 7