Hello JasonB,
welcome to the Polycom Community.
As already discussed in this post => here <= the feature to match outgoing calls is not implemented.
As you have not stated what UCS/SIP Software you are running I recommend the UCS 3.3.0 Admin Guide from => here <= as this mentions the following on Page A - 125:
up.useDirectoryNames
If set to 1, the name fields of the local contact directory entries which match incoming calls will be used for caller identification display and in the call lists instead of the name provided through network signaling.
Note: There is no matching of outgoing calls. There is no matching to corporate directory entries.
Above requested feature is a basic functionality in many SIP Switches like Asterisk etc. and you should work with switchvox to get this feature working from their end.
An alternative could be raising this via your Polycom Reseller as a Feature request if you can provide a business case for it.
Best regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
