Hello JasonB,
welcome to the Polycom Community.
As already discussed in this post => here <= the feature to match outgoing calls is not implemented.
As you have not stated what UCS/SIP Software you are running I recommend the UCS 3.3.0 Admin Guide from => here <= as this mentions the following on Page A - 125:
up.useDirectoryNames
If set to 1, the name fields of the local contact directory entries which match incoming calls will be used for caller identification display and in the call lists instead of the name provided through network signaling.
Note: There is no matching of outgoing calls. There is no matching to corporate directory entries.
Above requested feature is a basic functionality in many SIP Switches like Asterisk etc. and you should work with switchvox to get this feature working from their end.
An alternative could be raising this via your Polycom Reseller as a Feature request if you can provide a business case for it.
Best regards
Steffen Baier
Polycom Global Services
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