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Adding Forward as a softkey to the idle screen Polycom 450

jeffbrux
Occasional Advisor

Adding Forward as a softkey to the idle screen Polycom 450

I am trying to add Forward as a softkey to the idle screen but I have struggled in doing so.  My goal is to have a softkey on the idle screen and have it behave the same way it reacts when you go to forward via the features menu.

 

I did find this

<softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />

 

but the action action string does not do what i was looking for.

 

Polycom 450

4.0.1

BroadWorks v17sp4

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding Forward as a softkey to the idle screen Polycom 450

Hello Jeff,

 

have a look => here <=

 

Only difference between UCS 3.3.x when I tested this and UCS 4.x.x is that you need to define the forward number differently.

 

Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jeffbrux
Occasional Advisor

Re: Adding Forward as a softkey to the idle screen Polycom 450

When i use this syntax it tires to dial a number, it does not take me to the Forwarding menu, am i missing something?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding Forward as a softkey to the idle screen Polycom 450

Jeff,

 

I have just tested this and edited the original Post with a small change and new example for UCS 4.x.x

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4