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Adding Line out prefix to all calls

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Occasional Advisor

Adding Line out prefix to all calls

We have a Vertical phone system and just removed the 9 to dial out option however the Polycom Soundstations are having trouble dialing out. After speaking with the verical rep they said we can dial 880XX where XX is the line out to get a line to dial out. For example if I want to call out from the Polycom's I would dial 880015555551234 just go get outside call. I'm trying to find a way to hard code the 880XX number in the polycom or find a way to allow the polycom to pick a line. Any ideas?

Message 1 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: Adding Line out prefix to all calls

Hello @TroyPawleska ,

 

Welcome to the Poly Community.


The below is applicable to our SoundStation IP units:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Occasional Advisor

Re: Adding Line out prefix to all calls

I already have this setup but where in that Digitmap would I add the numbers 88011 to pick the line?

Message 3 of 9
Highlighted
Polycom Employee & Community Manager

Re: Adding Line out prefix to all calls

Hello @TroyPawleska 

 

from our FAQ:

 

• RR604Rxxxxxxx—prepend 604 to all 7 digit numbers
— For example, if a customer dials 4539400, 604 is added to the front of the number, so a call 6044539400 is placed.

 

You would obviously replace 604 with 88011 and then all 7 digit numbers would dial 88011xxxxxxx. 

 

The above would be added as the 1st entry.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
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Occasional Advisor

Re: Adding Line out prefix to all calls

So this is what I have for my Digit map

 

[2-9]11|0T|011xxx.T|[0-1][2-9]RR88011Rxxxxxxxxx|[2-9]RR88011Rxxxxxxxxx|[2-9]xxxT

 

And it doesn't seem to be working I still have to dial 88011 before the number and hit send. I want the 88011 to be hidden so users will only have to dial the number they want to dial out. 

Message 5 of 9
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Polycom Employee & Community Manager

Re: Adding Line out prefix to all calls

Hello @TroyPawleska 

 

the FAQ should be pretty clear on all issues and also has example logging so you can see what happens.

 

You did not add this as the 1st entry as suggested and neither is there a separator between the number aka a | so your digitmap will not work.

 

Please try to follow the instructions given and if this fails, and no other community volunteer has any idea, the next step would be contacting your Poly reseller.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Highlighted
Occasional Advisor

Re: Adding Line out prefix to all calls

You said the separator is not there | where should it go? I keep going over the code and don't see where it was missing i pieced this together from the FAQ 

 

[2-9]11|0T|011xxx.T|[0-1][2-9]RR88011Rxxxxxxxxxx|[2-9]RR88011Rxxxxxxxxxx|[2-9]xxxT

Message 7 of 9
Highlighted
Polycom Employee & Community Manager

Re: Adding Line out prefix to all calls


@SteffenBaierUK wrote:

 

You did not add this as the 1st entry as suggested and neither is there a separator between the number aka a | so your digitmap will not work.

Best Regards

Steffen Baier


You have not followed the instructions and neither have you posted any logs which should show your error.

 

Please change the default digitmap from:

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

to:

RR88011Rxxxxxxxxxx|[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

If this fails please await other volunteers response or follow up the official way as already outlined.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Occasional Advisor

Re: Adding Line out prefix to all calls

This worked!!!

 

RR88011Rxxxxxxxxxx|[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

I appreciate your help!! 

Message 9 of 9