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Adding Soft Key for VVX 410

Occasional Visitor

Adding Soft Key for VVX 410



Good day!


We need to add soft key features in our polycom phones vvx 410 specifically call pickup/ call park.

Adding soft key feature was unable.


Before we are adding softkey features in vvx 500 by exporting then importing the .cfg file but 410 and 500 have diffrent displays.


Hope someone can help.


Thank you!


Message 1 of 2
Polycom Employee & Community Manager

Re: Adding Soft Key for VVX 410

Hello deee,

welcome to the Polycom Community.


Could you elaborate a bit more why this failed ?


In addition it is always useful to provide the currently used software version.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


The above FAQ post explains in great detail how to enable softkeys and provides multiple examples.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2