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Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

Highlighted
Occasional Advisor

Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

I have a use case where I need to have Lync delegates enabled but not simultaneous ring.

 

I'm trying to add the "boss" line to the delegate's phone using login credentials (both PIN-based, from the initial Lync setup and typing in the Windows login credentials).  In both cases, the delegate's own line registers but the boss line (lyncline-11234565098@xyz.com) never registers.

 
0210214104|so   |4|00|[soRegistrationC]: reg.2.auth.useLoginCredentials change causing SoRegEventLine Added
0210214105|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = lyncline-11234565098@xyz.com
0210214105|sip  |*|00|Sip Register Usr:lyncline-11234565098@xyz.com Dsp:BM Auth:'Using Login Cred' Inx:1
0210214107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xyz.com' found no records
0210214107|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xyz.com' found no records
0210214107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xyz.com' found no records
0210214107|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xyz.com' found no records
0210214107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xyz.com' found no records
0210214107|copy |4|00|Configuration of URL failed
0210214107|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0210214107|sip  |4|00|Registration failed User: lyncline-11234565098, Error Code:401 Unauthorized
0210214112|sip  |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
0210214112|cfg  |4|00|RT|SIP is settting Login Credentials to valid
0210214114|copy |4|00|Configuration of URL failed
0210214114|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0210214121|tickt|4|00|soWebTicketTicketGet: Failed, result 401
0210214121|tickt|4|00|soWebTicketTicketGet: Could not get ticket for https://wat-lyncfe-01.xyz.net/WebTicket/WebTicketService.svc

 

Is this some additional detail I can get for this?   I don't see any error in the Lync log during this sequence.

 

I can dial out using this line from the Lync softphone so the delegation is enabled.

Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

Hello hkelley,

welcome to the Polycom Community.

Are you talking about a dual registration?

 

If yes this is not currently supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Advisor

Re: Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

Forgive my ignorance,  I don't know what "dual registration" means precisely.

 

I have two lines:

 

  • Line A
  • Line B

The Line B Lync user is a voice delegate of Line A Lync user.   I want Line B user to have a line button on his VVX 600 for each line (to allow outbound calling from either line).   I think you call this the boss/admin scenario in your literature (though in this case, that is not the relationship).

 

Is this not supported?

 

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

Hello hkelley,

not knowing what your currently used software version is I quote from the UCS 5.0.1 Release notes page 7:

 

Note: Registering with Lync Server
If you are using Polycom UC Software 5.0.1 with Microsoft Lync Server, you can only register one line. You cannot register multiple lines on a phone with Lync Server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Advisor

Re: Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

Yes, UC 5.0.1 and Lync 2010.

 

I'm  not really trying a dual registration, I'm using the shared line feature described here:

 

http://blog.schertz.name/2013/10/shared-line-appearances-for-vvx-phones/

 

http://imaucblog.com/archive/2013/09/13/deploying-polycom-bossadmin-now-a-part-of-ucs-5-0-firmware/

 

My issue appeared to be with Lync, not the phone itself.   My guess is that it is the "you've been added as a delegate" SIP(?) message that tells the phone to configure itself.     I was already a delegate so that message wasn't being sent.   In fact, I had to remove myself, add another delegate, then re-add myself as a delegate to re-trigger the message. 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Adding a delegate line to Lync-mode VVX phone when simulring is not enabled

Hello hkelley,

 

thanks for clarifying this.

 

As this is a relatively new phone and my current workload does not allow me to attempt to reproduce this I can only suggest you work with your Polycom reseller to bring this to the attention of Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6