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Adding contacts from outlook though lync to shoe Display name

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Occasional Contributor

Adding contacts from outlook though lync to shoe Display name

Hello

 

Trying to figure out how to copy contacts from outlook to the VVX500 using
Lync client to show display name

 

The steps I am taking is in my Lync client im doing a search for someone ie "john smith" it find him with no problem and am able to pin him to my Frequent contacts, in lync it imports fine, Name shows up. BUT on the VVX it show only the number ie 416-555-5555, How do i get the VVX 500 to Show the NAME not the number??

 

Is there a better way of doing this that im missing?

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3 REPLIES 3
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Occasional Visitor

Re: Adding contacts from outlook though lync to shoe Display name

Hello Community,

 

Same issue with me, Any replies Please.

 

Regards

Message 2 of 4
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Re: Adding contacts from outlook though lync to shoe Display name

Hi Support

 

Same issue here, can we get a resolution for this.

Message 3 of 4
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Polycom Employee & Community Manager

Re: Adding contacts from outlook though lync to shoe Display name

Hello Mohammed Desai and all,

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Looking at the UC Software  5.4.0A Release notes:

 

  • VOIP-102740 The phone now displays the email address or username for external non-Lync contacts added to Outlook.

The above should be fixed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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