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Adjust/Disable Microphone Gain on Trio 8800?

Occasional Visitor

Adjust/Disable Microphone Gain on Trio 8800?

Hi there, our organisation has a meeting room configured with a Trio 8800 set in Skype USB Optimized Mode, paired with a Group 500, which is connected to a Ceiling Microphone Array. 

We're using this configuration because it allows us to use the ceiling mic array on a Windows PC, which the Trio is connected to via USB.

However in this configuration, we no longer require the built-in microphone of the Trio to be active since the ceiling mics are doing the job. I was wondering if anyone knows of a way to disable, or turn down the sensitivity of the built-in mic on a Trio? Muting the trio also mutes the ceiling mics so that is not an option.

Thanks in advance,

-George P.

Message 1 of 3
Polycom Employee & Community Manager

Re: Adjust/Disable Microphone Gain on Trio 8800?

Hello @GeorgeBPryor ,


welcome to the Poly Community.

Could you get this into support as I have not seen such setup or scenario?

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Don Paul P
Occasional Advisor

Re: Adjust/Disable Microphone Gain on Trio 8800?

Did you find any solution for this?  I have similar requirement..

Message 3 of 3