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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Where can I find a PDF version of documents like the UC Admin Guide (non-Skype, v 5.5 + but specifically 5.9.3) as well as the corresponding Web Application for Polycom Phones document? Searching the KB only provide HTML versions. The PDF button only provides the page being viewed.

 

<removed by a Moderator as we no longer develop the SDK>

The support page just points back to the above link on the documents page.

 

Thank You!

 

6 REPLIES 6
HP Recommended

Hello @allenu ,

 

Welcome to the Poly Community.

We no longer host them and you can save them as PDF from the HTML versions we made available online.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Unfortunately, that document does not have the information I am looking for, regardless of the format.

 

I am looking for a document that contains the complete list of XML tags/schema for 5.9.X, in a similar manner as it's presented in the 5.5 document. See the attached .gif.

 

I have a copy of the 5.9 polycomConfig.xsd, but that's really not a referencable document.

I do a lot of 1 off customizations, and that portion of the 5.5 Admin Guide is my go to reference.

 

Same with the Web Applications Developer Guide - which I can't find at all.

This page states to go to the support page and get it, but following that link gives a 403.


<removed by a Moderator as we no longer develop the SDK>

Link that breaks:

<removed by a Moderator as we no longer develop the SDK>

 

However if you go to:

<removed by a Moderator as we no longer develop the SDK>

You will not find the Web Applications Guide at all.

 

I'm now working with 5.9 in addition to 5.5 and 5.4. I need to find the referenceable documentation.

 

 

HP Recommended

Hi @allenu 

 

the next step would be to contact support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @allenu 

 

I actually opened an internal ticket for the missing link.

 

<removed by a Moderator as we no longer develop the SDK>

 

I am unsure why we changed the format but the current format for the Admin Guide is as we support it from now on.

 

Any complaint on this would have to come via your Poly reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you!  The Guide is 5.3? And the SDK is 4.0.1?

HP Recommended

Hello @allenu ,

 

Welcome back to the Poly Community.


The shared link should hold everything that is publicly available. The next step would be to raise a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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