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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have no Administraor settings when I login to settings and input the password. It says I can only change the password or reset phone. Any ideas?

12 REPLIES 12
HP Recommended

Sorry it is a VVX 500 phone

HP Recommended

Is your phone registering to a Call Manager which may be controlling it?

What software versions are involved?

HP Recommended

Hello Tlcrain,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost or your service provider has changed it.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the reply. It is a new phone never used before. I have done the factory reset per the documentation. I can login to the setting using the default password.

The problem is I get no option for Admin Settings. I only get choice is to change the user password or reset the phone. I hope this explains my issue a little better.

 

Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password

HP Recommended

Does default password 123 give basic settings access and 456 give advanced settings access?

HP Recommended

No it does not work either.:( Problem we have found out is IWe can not access the GUI because the HTTP access is not active on the phone. So we need to get into the advandaced portion of the phone to turn it on. But it will not give us admin settings as an option after entering 456

HP Recommended

Hello Tlcrain,

As already explained if you are unable to use 456 as the admin password then someone has changed the Admin Password.

 

You need to find out who this was and what the Admin Password now is or follow the Password FAQ and reset the phone via the DHCP Options and a provisioning server.

 

This is as much as I will state as anything else is unsupported and discussed in this community.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Have you tried direct connecting a PC/Laptop to the phone for configuration?

HP Recommended

I believe SteffenBaierUK may have misunderstood the problem description. I face the same problem. I have the admin password and can get into the Advanced menu, but it only has two menu options: "1 Change User Password..." and "2 Reboot Phone..." The Administration Setting option is missing from the menu. My UC is 5.4.2.

 

Do you have any thoughts on how to fix this problem?

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