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After editing softkeys phone unregisters itself

Occasional Visitor

After editing softkeys phone unregisters itself



I have followed a few of the guides and others posts to try and add the forward call softkey to the idle screen of both the IP450 and IP550 models. I have had some success in that the softkeys would appear but the phones would no longer be registered.

Currently i am running firmware 3.3.4 and bootrom 4.3.0. All i want is a working forward call softkey whether it be on the idle screen or in the features menu. Any advice would be appreciated. T.I.A

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Polycom Employee & Community Manager

Re: After editing softkeys phone unregisters itself

Hello 0skillz,

welcome to the Polycom Community.

You have not really provided enough information on how you archiving to change the softkeys so there is not a lot people can suggest.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2