Plantronics + Polycom. Now together as Poly Logo

Agent States and agent sign in/out buttons with multiple queues.

Taylorp22
Occasional Advisor

Agent States and agent sign in/out buttons with multiple queues.

To begin, I'm in several support queues using a broadsoft SIP server deployment. I use a VVX 500 phone on version 5.4.1 and found the custom tag:

acd.reg=”1”

which may be useful to me. 

 

 

 

I was hoping I could make my agent sign in/sign out and unavaible buttons could be applied to both lines on my phone by doing something like this

acd.reg=”1,2”

or 

acd.reg=”1”

acd.reg=”2”

 

This didn't seem to work and however I tried it my sign in/sign out buttons and available unavailable buttons only affected one of my lines.

 

I did read the below in the admin guide:

 

"ACD can only be configured on private lines. It is not supported on shared lines."

 

but please bear in mind neither line is shared or set up as a Shared call appearance. Both are individual profiles assigned directly and only to my phone.

 

Is there a working method of establishing the available/unavailable buttons and agent sign in/sign out buttons to work on two separate lines?

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Agent States and agent sign in/out buttons with multiple queues.

Hello Taylorp22,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 14, 2015 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=


Checking the above I can only find the acd.reg parameter and no acd.x.reg variant of it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Taylorp22
Occasional Advisor

Re: Agent States and agent sign in/out buttons with multiple queues.

I am referring to the tag seen in attached image.

 

found in http://community.polycom.com/polycom/attachments/polycom/VoIP/8977/1/PartnerConfigGuide_Polycom_UCSo...

on page 29.

 

Hope this helps and thank you.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Agent States and agent sign in/out buttons with multiple queues.

Hello ,Taylorp22

There is only 1 registration you can use towards the ACD functionality to my knowledge.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4