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All calls held


All calls held

Hi everyone, I've run into a problem and need some help diagnosing it. All calls between extensions ring normally, but as soon as they are answered, the display shows "held". Pressing the hold button does not change the "held" status. Inbound calls from outside do the same thing, as well as dialing voicemail. I'm using FreePBX with Polycom SP550 phones. Please let me know what information is needed to help diagnose the problem. Any help is appreciated. Thanks!

Message 1 of 3
Polycom Employee & Community Manager

Re: All calls held

Hello Mangaskahn,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In addition it also contains:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: All calls held

Thanks for the response. It turns out a bad update got released and was corrected by a subsequent update shortly after my post. I found a thread on the FreePBX Forums discussing the solution.

Message 3 of 3