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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-03-2013 03:50 AM

HP Recommended

Our customer uses IP 331 combined with analog Plantronics headsets via de 2.5mm jack. 

Each call is answered with the headset. 

After each call the headset volume is back at "default" level and needs to be adjusted. This is very disturbing.

 

What needs to be done to have the IP 331 to remember the latest used headset volume?

We use provisioning so store this setting in one of the config files will be ideal.

 

Kind regards, Frederik Moquette

2 REPLIES 2

‎09-03-2013 04:50 AM

HP Recommended

Hello Frederik,

welcome back to the Polycom Community.

The SIP 3.2.2 Admin Guide for example contains this Parameter:

 

voice.volume.persist.headset

I did not look for any older Admin guide but verified that this is a Parameter that also works for UCS Software so settings this to ="1" will store the volume.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-04-2013 09:02 AM

HP Recommended

OK, that solved my issue. Thanks!

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