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Analog headset volume not saved

Occasional Contributor

Analog headset volume not saved

Our customer uses IP 331 combined with analog Plantronics headsets via de 2.5mm jack. 

Each call is answered with the headset. 

After each call the headset volume is back at "default" level and needs to be adjusted. This is very disturbing.


What needs to be done to have the IP 331 to remember the latest used headset volume?

We use provisioning so store this setting in one of the config files will be ideal.


Kind regards, Frederik Moquette

Message 1 of 3
Polycom Employee & Community Manager

Re: Analog headset volume not saved

Hello Frederik,

welcome back to the Polycom Community.

The SIP 3.2.2 Admin Guide for example contains this Parameter:



I did not look for any older Admin guide but verified that this is a Parameter that also works for UCS Software so settings this to ="1" will store the volume.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Analog headset volume not saved

OK, that solved my issue. Thanks!

Message 3 of 3