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Answer call with phone locked - Soundppoint IP 330 SIP

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Occasional Advisor

Answer call with phone locked - Soundppoint IP 330 SIP

Hi All

 

Is there a way an incoming call can be answered without entering a password on a phone that is locked? If its possible to have this feature do kindly let me know.

 

Many thanks

Val

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Hello Val,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes or the admin guide or various FAQ post's.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition it would help other community users if you could mark your old post's => here <= if a solution was provided.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Hi Steffen

 

The software version is UC3.3.5.

 

Val

Message 3 of 5
Polycom Employee & Community Manager

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Hello Val,

The community's VoIP FAQ contains this post here:

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=

 

The above explains that only since UC Software 5.4.4 we can answer a call without having to unlock the phone. 

 

Your Phone is not compatible with this software so you are unable to use this feature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Advisor

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Thanks for the information Steffen.

 

 

Message 5 of 5