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Answer call with phone locked - Soundppoint IP 330 SIP

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Occasional Advisor

Answer call with phone locked - Soundppoint IP 330 SIP

Hi All

 

Is there a way an incoming call can be answered without entering a password on a phone that is locked? If its possible to have this feature do kindly let me know.

 

Many thanks

Val

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Hello Val,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes or the admin guide or various FAQ post's.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition it would help other community users if you could mark your old post's => here <= if a solution was provided.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Advisor

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Hi Steffen

 

The software version is UC3.3.5.

 

Val

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Hello Val,

The community's VoIP FAQ contains this post here:

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=

 

The above explains that only since UC Software 5.4.4 we can answer a call without having to unlock the phone. 

 

Your Phone is not compatible with this software so you are unable to use this feature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Advisor

Re: Answer call with phone locked - Soundppoint IP 330 SIP

Thanks for the information Steffen.

 

 

Message 5 of 5