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Answer only Soundpoint 335

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Answer only Soundpoint 335

I have a unique situatiion. I need a soundpoint 335 to be an answer only phone and not allow outbound calling. I have tried the phone lock feature however I can not have the phone password locked from answering. Is there a way I can disable the keypad numbers?

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Polycom Employee & Community Manager

Re: Answer only Soundpoint 335

Hello aadev-hcc,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

Above explains how to disable hardware keys. This includes the dial pad.


I would suggest to only block numbers that could dial a number that cost's you anything (depending on your dialplan) and leave 456 for the password or change the password to something else or you lock yourself out of the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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