Plantronics + Polycom. Now together as Poly Logo

Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Occasional Visitor

Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hi all,

 

I've been banging my head against a wall trying to get a RealPresence Trio 8800 to work with a client's ShoreTel Sky PBX. 

 

ShoreTel says this phone isn't supported by them, but it uses regular old SIP, from my understanding, and they do support the SoundStation IP 6000.

 

Shoretel's TFTP server seems to give the phone some settings, but provisioning it in the phone's Web interface does not work.

 

I receive a 480 Temporarily Unavailable message in the SIP logs when trying to register.

 

Anyone had any luck getting this phone to work with ShoreTel Sky?

 

Thank you!

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition please check:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hi Steffen,

 

Sorry about that. It is the latest firmware, 5.4.3.2389. I upgraded it today.

 

Thank you!

Message 3 of 5
Occasional Visitor

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Anyone? Thank you :-)

Message 4 of 5
Polycom Employee & Community Manager

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hello RobertGeller,

Please avoid "bumping" your post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5