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Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

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Occasional Visitor

Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hi all,

 

I've been banging my head against a wall trying to get a RealPresence Trio 8800 to work with a client's ShoreTel Sky PBX. 

 

ShoreTel says this phone isn't supported by them, but it uses regular old SIP, from my understanding, and they do support the SoundStation IP 6000.

 

Shoretel's TFTP server seems to give the phone some settings, but provisioning it in the phone's Web interface does not work.

 

I receive a 480 Temporarily Unavailable message in the SIP logs when trying to register.

 

Anyone had any luck getting this phone to work with ShoreTel Sky?

 

Thank you!

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition please check:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hi Steffen,

 

Sorry about that. It is the latest firmware, 5.4.3.2389. I upgraded it today.

 

Thank you!

Message 3 of 5
Highlighted
Occasional Visitor

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Anyone? Thank you :-)

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Anyone gotten RealPresence Trio to work on ShoreTel Sky PBX?

Hello RobertGeller,

Please avoid "bumping" your post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5