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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hello, Is this indicative of any issue? There has been intermittent one way audio: 1211091518|so |4|03|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=223064 Pos=4 BLen=172
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello xmle,

 

can you always reproduce this ?

 

I would not suggest to use UCS 4.0.1 in a production environment and rather update to the UCS 4.0.3.

 

If this still occurs please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

 

You will need to provide the following:

 

  • Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
  • Phone Configuration files
  • <mac>-app.log and <mac>-boot.log as a complete set (via Syslog or FTP server with append allowed)
  • SIP Server details

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello xmle,

 

can you always reproduce this ?

 

I would not suggest to use UCS 4.0.1 in a production environment and rather update to the UCS 4.0.3.

 

If this still occurs please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

 

You will need to provide the following:

 

  • Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
  • Phone Configuration files
  • <mac>-app.log and <mac>-boot.log as a complete set (via Syslog or FTP server with append allowed)
  • SIP Server details

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.