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App.log for IP550 contain on 4.01 UC contain RTCP PacketLength extends past end of buffer"

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App.log for IP550 contain on 4.01 UC contain RTCP PacketLength extends past end of buffer"

Hello, Is this indicative of any issue? There has been intermittent one way audio: 1211091518|so |4|03|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=223064 Pos=4 BLen=172
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Polycom Employee & Community Manager

Re: App.log for IP550 contain on 4.01 UC contain RTCP PacketLength extends past end of buffer"

Hello xmle,

 

can you always reproduce this ?

 

I would not suggest to use UCS 4.0.1 in a production environment and rather update to the UCS 4.0.3.

 

If this still occurs please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

 

You will need to provide the following:

 

  • Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
  • Phone Configuration files
  • <mac>-app.log and <mac>-boot.log as a complete set (via Syslog or FTP server with append allowed)
  • SIP Server details

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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1 REPLY 1
Polycom Employee & Community Manager

Re: App.log for IP550 contain on 4.01 UC contain RTCP PacketLength extends past end of buffer"

Hello xmle,

 

can you always reproduce this ?

 

I would not suggest to use UCS 4.0.1 in a production environment and rather update to the UCS 4.0.3.

 

If this still occurs please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

 

You will need to provide the following:

 

  • Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
  • Phone Configuration files
  • <mac>-app.log and <mac>-boot.log as a complete set (via Syslog or FTP server with append allowed)
  • SIP Server details

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2