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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-17-2012 02:26 PM

HP Recommended

I am trying to provision a Polycom 501 SIP vers 2.1.2.0078 Bootrom 3.2.2.0019 to work with Ringcentral. It seems to find the ringcentral provisioning server but when phone gets to configuring I am getting and error message - Application Image error error is 0x100. Phone then auto reboots. I can not seem to find any information on what is happening and how to fix it . Thanks

5 REPLIES 5

‎11-17-2012 04:08 PM

HP Recommended

Hello Jim,

welcome to the Polycom Community.

I am not 100% sure you are posting the correct wording of the error message but I hazardously guess the FAQ contains the answer as:

 

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-19-2012 02:24 PM

HP Recommended

The exact wording and format of the message is : A large box appears on the phone's screen with two lines of message. The first line is - Application Image Error , the second line is - Error is 0 x 100. The provisioning server is provide by RingCentral and it's url is 'http://agentconnect.ringcentral.com/provisioning/polycom/bootrom'. The sever type is http and and the DCHP server is static. The application is present and this error is generated after the 'Welcome! processing configuration...' screen.

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‎11-19-2012 02:26 PM

HP Recommended

Hello Jim,

 

have you raised this yet with your provider?

 

If not, just to troubleshoot, provision the phone from your own server hosting a compatible software for the SPIP501.

 

All information how to do so is located in the FAQ.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-19-2012 03:53 PM

HP Recommended

Thanks for your time and assistance. The Provider tech assisting me was not able to resolve this issue and wanted me to check with you to make sure there is not some problem with the phone (I spent over 2 hours on the phone with her). I personally suspect the file being downloaded to provision the phone is in some way incompatible with the SIP and bootrom versions on this phone, but the tech I spoke with clearly was clueless in this area. I suspect she was just going through some standard flow chart for this process. I will contact them again and try to get put in touch with someone a little more tech savvy.

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‎06-11-2013 05:40 PM

HP Recommended

Hey there,

 

Did you ever figure out a solution to this problem?  I have a Polycom 501 and tried provisioning the phone with Ring Central and I am getting the same error!  

 

Any help would be appreciated. 

 

- Evan

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