Plantronics + Polycom. Now together as Poly Logo

Application not present

BlazeStar
Occasional Visitor

Application not present

Hi,

 

Just purchased 5 brand new IP 331 phones.

 

One of them, when it is turned on, will display application not present

 

So I saw this post:

http://community.polycom.com/t5/VoIP/FAQ-I-get-the-error-Message-application-not-present-on-my-phone...

 

And got the application here:

http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

 

For the IP 331 I got the 4.0.7 Split

 

But I don't want to set a provisionning server.

 

i just want to load the application on the phone.

 

How can I do that ?

 

And why doesn't it have an application out of the box ?

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Application not present

Hello BlazeStar,

welcome to the Polycom Community.

You will require a Provisioning server to recover this phone.

 

Not knowing any history and if these have been purchased from an official Polycom reseller someone may have played with that phone before or simply formatted the file system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
BlazeStar
Occasional Visitor

Re: Application not present

The phones were purchased at NCIX.CA which is, in my idea, a reputable provider.

 

Anyhow, I wanted to avoid making a provisionning server.

 

I'm using FreePBX 12 and they have a commercial module that would do that for me but I don't understand why I would have to pay to configure a phone which should be working out of the box.

 

Do you have any documentation on how to easily create the simplest provisionning server?

 

Or can I create a CentOS VM and install some packaged software that would install a provisionning server with default configuration?

 

I only need it so it can update the firmware.

 

Again, I only have 5 phones... the 4 that are working have been configured in 2 minutes using the Web GUI...

 

I don't want to spend half a day setting up a provisionning server just for one defective phone...

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Application not present

Hello BlazeStar,

This community, like many others and as outlined in my signature contains a FAQ.

 

This community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
hel10z
Occasional Advisor

Re: Application not present

Hi,

 

I had a few Polycom VVX500 with the same issue which I managed to resolve.

 

I must say the support / forums instructions could be easier to follow...

 

What i did was:

 

  1. Boot the phone and interrupted the boot up and manually configured it.
  2. In the manual config I added the Provisioning server address / IP for our Thirdlane Server
  3. In Thirdlane I added that phones MAC Address so that it was a valid phone on the system (under Auto-Provisioning) Thirdlane 6 we are using
  4. Then I plugged the phone in and it booted up, connected to server and downloaded the correct config files and BOOM works.

 

Tooke me ages to work out BUT finally it works.

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Application not present

Hello hel10z,

welcome back to the Polycom Community.

The community's VoIP FAQ explains exactly that and booting from a server will load the 00000000000.cfg and recover the phone.

 

Your instructions are for a specific SIP server and are not applicable to any situation.

 

I will add an additional sentence to the FAQ to make this even clearer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
David_MC
Occasional Visitor

Re: Application not present

 

Hi,

 

Actually I agree with the other guys. Those documents are not clear enough. And you may have present that thie error doesn´t let you access via Web in order to load a new firmware, just because there is no a firmware present.

 

The other document indicates that you have to provide a SIP server, but what if you just want to load a new firmware in order just to get the equipmente "alive" again? I guess It could be done just getting the file from the FTP server or even being clearer with the modifications you have to make in the configuration files to be loaded.

 

I´ll really appreciate your help.

 

Thank you very much and best regards,

 

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Application not present

Hello David_MC,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

The above explains this step by step.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8