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Assigning forward soft key on VVX600

SOLVED
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Occasional Advisor

Assigning forward soft key on VVX600

For some reason, I've lost the forwarding soft key on my VVX600 phone.  The three default keys come up as NEW CALL, DIRECTORY, and DND.  How can I add a forwarding key back on my phone from the web interface?  Nothing shows up in the Action box when I use the add soft key button.  I've attached my config file if it is needed.

 

Thanks

Dale

1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Advisor

Re: Assigning forward soft key on VVX600

Just discovered that setting the line on a Polycom set to shared wipes out the forward button.  FYI.  Case closed.

View solution in original post

Message 3 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Assigning forward soft key on VVX600

Hello daleshew,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Also did you backup your configuration in order to check if you by any chance imported a parameter that does not match your provisioning configuration?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: Assigning forward soft key on VVX600

Just discovered that setting the line on a Polycom set to shared wipes out the forward button.  FYI.  Case closed.

View solution in original post

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Assigning forward soft key on VVX600

Hello daleshew,


there was never a case raised as you did not open a support ticket via your Polycom reseller.

 

In addition you never provided details on the call platform either.

 

Please check this:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4