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Assistance needed with Soundstation IP 6000

Occasional Visitor

Assistance needed with Soundstation IP 6000

Greetings all,

 

Just got a Soundstation IP 6000, and it has come with the SIP software preload.  Can this be downgraded to standard VoIP?  My system is a Nortel BCM50 (Avaya), and I don't have a SIP provider.  I'm just wondering if I box it up and send it back, or if it can be salvaged.  Kind of disappointed at Polycom support at this juncture, and hoping that I can find the help I need here.

Message 1 of 7
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Valued Contributor
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Re: Assistance needed with Soundstation IP 6000

Message 2 of 7
Occasional Visitor

Re: Assistance needed with Soundstation IP 6000

As a follow up, the people at the call in support line said that they have Polycom engineers as moderators here and that I would get the help I need.  Guess none of them are online yet...

Message 2 of 7
Polycom Employee & Community Manager

Re: Assistance needed with Soundstation IP 6000

Hello KSC_IT,

welcome to the Polycom Community.

 

I am unsure on your initial comment in regards of Standard SIP and also on your additional post in regards to support.

 

Support will have to come from the reseller you purchased the phone from.

 

In regards Nortel would have done any interoperability testing to ensure our devices are working with their SIP server.

 

In regards of standard SIP the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Simply adding these details to the Web Interface of the SSIP6000 will register it to any compatible SIP server using standard SIP.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Visitor

Re: Assistance needed with Soundstation IP 6000

SIP vs VoIP...I have licensing for 2 VoIP phones on my current system, SIP is incompatible, as I do not have a SIP provider.  Reseller doesn't help (got it from Tiger) and phone provider cant figure out where to send me.  I just need to know if this unit (p/n 2200-15660-001) is compatible/will work with a Nortel(Avaya) BCM50.  From what I have heard, the 4.0.3 software differs from the SIP 3.0.2, and should allow me to use this device with my current system.

Message 5 of 7
Occasional Visitor

Re: Assistance needed with Soundstation IP 6000

Thanks, couldn't find the post button in support community.

Message 6 of 7
Polycom Employee & Community Manager

Re: Assistance needed with Soundstation IP 6000

Hello KSC_IT,

please follow the above post to register your VoIP SIP Phone to your server.

 

The Phone does not register like a SIP Trunk.

 

The FAQ also explains how you upgrade the phone if you want the latest SIP supported software 4.0.9

 

Your Reseller should assist you or enable you to contact the distributor they purchased the Phone from.

 

If they decline please post your Phones MAC address so I can follow this up and inform you who to contact for Tier / Level 1 support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7