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Audible ring from base while on another call

SOLVED
Occasional Contributor

Audible ring from base while on another call

Hello again,

I am wondering what the setting is to have the phone base of a vvx350/450 audibly ring its other line appearances while you are on another call. I am using sipld 6.0.0.4796

I haven't found anything regarding that with the community and knowledge base search, so here we are. 

Message 1 of 4
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Polycom Employee & Community Manager

Re: Audible ring from base while on another call

Hello @Dan.W ,

 

Welcome back to the Poly Community.


I only tested this briefly and I believe this is working as designed. If someone is on the phone and a monitored BLF is ringing it will only visually present this on the phone.

 

If you disagree with this and want an official confirmation please go ahead and open a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Audible ring from base while on another call

I agree, that's how it is supposed to work for BLF

My end customer wants to have their second incoming call audibly ring on the phone and not just hear a call waiting tone in their ear.

My previous wording mislead your response, sorry.

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Audible ring from base while on another call

Hello @Dan.W ,

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4