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Audio issue between Polycom and Lync 2013 client on Lync 2010 server platform

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Visitor

Audio issue between Polycom and Lync 2013 client on Lync 2010 server platform

Hi All,

Many thanks in advance.

At our site we have Lync 2010 environment and we have provided Lync 2013 client to Laptop (ThinkPad) users and Polycom IP

335 to desktop users for enterprise voice. Whenever either Lync 2013 client or Polycom IP 335 user tries to make call to vice versa, Lync 2013 client user does not get audio of Polycom user but Polycom user gets HD voice of Lync 2013 client.

We have made all system related troubleshooting; this issue is there with all users using laptop.

 

Need your valuable input

 

Regards,

Chetan Dutt

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Audio issue between Polycom and Lync 2013 client on Lync 2010 server platform

Hello Chetan,

welcome to the Polycom Community.

You left out the most important information, what Software Version are you running on your SPIP335?

 

Only UCS 4.1.0 Rev I supports LYNC 2013

 

If you are already running the above please contact your Polycom reseller and / or Polycom for further support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Visitor

Re: Audio issue between Polycom and Lync 2013 client on Lync 2010 server platform

Hello Steffen,

 

We are using:

Phone Model SoundPoint IP 335

UC Software Version  4.1.0.84959

BootROM Software Version  5.1.0.73960

 

Regards, Chetan Dutt

Message 3 of 4
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Polycom Employee & Community Manager

Re: Audio issue between Polycom and Lync 2013 client on Lync 2010 server platform

Hello Chetan,

 

that software is the UCS 4.1.0 Rev I.

 

Please go ahead and raise this with your Polycom reseller and/or Polycom support directly and ensure you provide the LYNC license information.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

 

Polycom support will communicate the requested log levels once a case is raised.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4