Many thanks in advance.
At our site we have Lync 2010 environment and we have provided Lync 2013 client to Laptop (ThinkPad) users and Polycom IP
335 to desktop users for enterprise voice. Whenever either Lync 2013 client or Polycom IP 335 user tries to make call to vice versa, Lync 2013 client user does not get audio of Polycom user but Polycom user gets HD voice of Lync 2013 client.
We have made all system related troubleshooting; this issue is there with all users using laptop.
Need your valuable input
welcome to the Polycom Community.
You left out the most important information, what Software Version are you running on your SPIP335?
Only UCS 4.1.0 Rev I supports LYNC 2013
If you are already running the above please contact your Polycom reseller and / or Polycom for further support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
We are using:
Phone Model SoundPoint IP 335
UC Software Version 18.104.22.168959
BootROM Software Version 22.214.171.124960
Regards, Chetan Dutt
that software is the UCS 4.1.0 Rev I.
Please go ahead and raise this with your Polycom reseller and/or Polycom support directly and ensure you provide the LYNC license information.
Please be aware of the following when utilizing UCS 4.1.0 or later:
The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
Polycom support will communicate the requested log levels once a case is raised.