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Audio problems with SSIP 7000 once conference call is initiated

Visitor

Audio problems with SSIP 7000 once conference call is initiated

Once the conference call is active:

 

The SSIP transmits good audio to both parties...

The SSIP receives distorted audio from the original party...

The SSIP receives no audio from the second party...

The original party and the second party have no audio between them...

 

The SSIP is version 3.2.4.0267

 

Any suggestions/information would be very much appreciated.

 

Dyess

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Frequent Advisor

Re: Audio problems with SSIP 7000 once conference call is initiated

Troubleshooting an audio issue can be very tricky.  My first guess would be something network related like packet loss or excessive jitter.  This can usually be remedied by implimenting QOS and Traffic shaping.

 

In order to know for sure, you would need to perform a packet capture using a program like Wireshark.  Once you have captured the traffic, you can perform an RTP analysis to check for things like delay, jitter and Packet loss. 

 

This is a good FAQ on how to do this found => Here <=

 

Do keep in mind that analyzing packet captures is beyond the scope of this community.  You may want to contact your reseller for support.

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