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Auto Answer SIP trouble with VVX 300 - not using alert-info

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Visitor

Auto Answer SIP trouble with VVX 300 - not using alert-info

I'm trying to use the Auto Answer SIP function with a VVX 300 using 5.3.0 software, not having much success.  The phone doesn't auto answer when calls come in via SIP (using Callcentric as the call server).  I configured the phone per the FAQ:

http://community.polycom.com/t5/VoIP/FAQ-Auto-Answer-SIP-and-or-H-323-Calls-on-VVX-Business-Media/m-...

 

Has anyone else got this working?  As I understand the FAQ, this feature allows auto answer for all SIP calls, not just intercom/pager calls using alert-info headers; is that correct?  Pardon my ignorance on this, I'm new to Polycom products, this is my first experiment with one.

 

Message 1 of 8
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Polycom Employee & Community Manager

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

Hello vvxuser1,

welcome to the Polycom Community.

I just tested this by importing the shown configuration example on a VVX600 and a VVX310 and the phone answers the call after ringing once.

 

You may simply have done this wrong so please check your configuration by exporting it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Visitor

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

Thanks for the assistance!  That's interesting that it works on your VVX 310.  I did an export and confirmed that it has call.autoAnswer.SIP="1", the setting shown in the FAQ. I used the web interface to set this originally, so mistyping couldn't occur; looks like the web interface works fine, puts the proper entry in, it just isn't working on my phone for some reason.

 

I noticed that the FAQ also shows the setting call.autoAnswer.H323="1". I'm using a VVX 300 which is not dual stack H323/SIP, just SIP, so the H323 option doesn't appear when I use the web interface and doesn't show up in the export, as expected. Just to make sure this isn't somehow related to the problem, I imported the H323 setting from the FAQ via the web interface, rebooted the phone, exported the configuration and confirmed that the H323 setting gets stored in the phone but doesn't effect the autoAnswer SIP problem.

 

Anything else that can effect the autoAnswer function? Perhaps the particular call server (Callcentric) somehow effects this?

Highlighted
Polycom Employee & Community Manager

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

Hello vvxuser1,

I imported the same on my VVX310 and VVX600 and it answers after 1 audible ring. The next step is to work with your Polycom reseller or VoIP provider to get this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
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Visitor

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

Thanks for confirming the configuration works on your phone / call server combo.

Message 5 of 8
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Polycom Employee & Community Manager

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

Hello vvxuser1,

I tested this against a LYNC server. If you believe you have set the right configuration and still cannot get this working please raise this via your Polycom reseller with Polycom support in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
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Visitor

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

Thanks for the info on the server you used.  I passed that along in a Service Request filed today via the support website.

Message 7 of 8
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Visitor

Re: Auto Answer SIP trouble with VVX 300 - not using alert-info

I tracked down the source of the problem by trial and error.  It's the Phone Lock mode, which I had enabled and set for lock.  When you enable Phone Lock and lock (limit) the phone menu functions, auto-answer doesn't work.  I did a few cycles of turning on and off Phone Lock via the web interface, with reboots in between, to verify that auto-answer works when unlocked and not when locked.  Maybe that's a "feature", not a "bug" :-).

 

Message 8 of 8