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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

It is possible to configure polycom phone to auto answer a call on second line while the first one is busy? It works well when the phone is in standby, but when the first line is busy the second call keeps ringing in background.

I'm trying it on a Polycom 650 and a 331 with 3.2.6 firmware.

 

Thanks in advance,

4 REPLIES 4
HP Recommended

I'm having this same issue and was wondering if there was a solution.

HP Recommended

Hello all,

welcome to the Polycom Community.

To my knowledge this is working as designed. If the phone is already in a call the user interface has the focus set on the active call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have the same request.

 

I understand that it will not auto answer the second line/call by design. What I want to know is if there is a config parameter to make it possible to achieve this?

HP Recommended

Hello Gasmaz,

welcome to the Polycom Community.

As explained in my original reply, to my knowledge, this is working as designed.

 

If this is unsuitable for your setup please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.


Above is necessary in order to track this internally within Polycom and evaluate the request and prioritize this based on the feasibility and the general impact on other features.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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