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Auto answer on second line

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Occasional Visitor

Auto answer on second line

Hi,

 

It is possible to configure polycom phone to auto answer a call on second line while the first one is busy? It works well when the phone is in standby, but when the first line is busy the second call keeps ringing in background.

I'm trying it on a Polycom 650 and a 331 with 3.2.6 firmware.

 

Thanks in advance,

Message 1 of 5
4 REPLIES 4
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Occasional Visitor

Re: Auto answer on second line

I'm having this same issue and was wondering if there was a solution.

Message 2 of 5
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Polycom Employee & Community Manager

Re: Auto answer on second line

Hello all,

welcome to the Polycom Community.

To my knowledge this is working as designed. If the phone is already in a call the user interface has the focus set on the active call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
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Occasional Visitor

Re: Auto answer on second line

I have the same request.

 

I understand that it will not auto answer the second line/call by design. What I want to know is if there is a config parameter to make it possible to achieve this?

Message 4 of 5
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Polycom Employee & Community Manager

Re: Auto answer on second line

Hello Gasmaz,

welcome to the Polycom Community.

As explained in my original reply, to my knowledge, this is working as designed.

 

If this is unsuitable for your setup please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.


Above is necessary in order to track this internally within Polycom and evaluate the request and prioritize this based on the feasibility and the general impact on other features.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5