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Auto dial after 2 digits..

Jessie M. Hadaller
Occasional Visitor

Auto dial after 2 digits..

Hi there! 


I have 2 phones, a VVX400 and a VVX300 with the same issue.


I am trying to connect them to FreePBX. My extension numbers are 5 digits long. When I press the “New Call” soft key on either phone and try to input a single 5-digit.extension number, the phone autodials after the first 2 digits. 


I am wondering how I would go about fixing this issue. I am grateful for those willing to offer their support.

Message 1 of 2
Polycom Employee & Community Manager

Re: Auto dial after 2 digits..

Hello @Jessie M. Hadaller ,

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain. The FAQ especially covers many questions which already have been answered already and therefore should be consulted prior to posting.


I suggest you look at this:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2