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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-20-2012 07:59 AM

HP Recommended

Hi All,

 

I'd like to know which .cfg file is responsible for setting the time and date, during auto-provisioning of phones?  And can the time and date be set manually on the phone?

 

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2012 08:34 AM

HP Recommended

Hello Ashley,

 

this is most likely caused by a NTP Value provided via DHCP.

 

Take a Wireshark trace on a spanned port or check the app / boot log file to see if a Value is provided.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎09-20-2012 08:06 AM

HP Recommended

Hello Ashley,

welcome to the Polycom Community.

The Time and Date cannot be set manually.

 

You always require a NTP Server either via DHCP or via the SNTP Parameters.

 

The lcl.datetime parameters allows to modify for 12h/24h display etc..

 

The UCS / SIP Admin Guide available on the Polycom Support site explains the parameters matching the UCS / SIP Software and the relevant cfg files.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-20-2012 08:19 AM

HP Recommended

Hi,

 

Do i need to set any SNTP server IP on the phone, because I've set my "site_sip.cfg" file like this,

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<localcfg>
<server voIpProt.server.1.address="" voIpProt.server.1.transport="UDPonly" voIpProt.server.1.expires="3600" voIpProt.server.2.address="" voIpProt.server.2.transport="UDPonly" voIpProt.server.2.expires="3600" />
<!-- gmtOffeset = 60(sec) * 60(min) * -6(hours central time GMT offset) -->
<SNTP tcpIpApp.sntp.address="146.64.24.58" tcpIpApp.sntp.gmtOffset="7200" />
</localcfg>

 

 

but it seems to displays the incorrect date and time..  

Was this reply helpful? Yes No

‎09-20-2012 08:34 AM

HP Recommended

Hello Ashley,

 

this is most likely caused by a NTP Value provided via DHCP.

 

Take a Wireshark trace on a spanned port or check the app / boot log file to see if a Value is provided.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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