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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-29-2013 02:24 PM

HP Recommended

Hello,

 

Having a bit of trouble trying to find an answer to this as I'm not sure how to properly ask the question!

 

What I'm talking about is when you call a number and you get the automated line which says "Press 4 to go here" and you press it or enter in a string of digits, it isn't being picked up at all when dialing on the phone. 

 

The phone will make the sounds of the numbers being pressed but nothing is being picked up on the other end.

 

Could someone point me in the right direction or link me a post that explains how to fix this?

 

 

Thanks in advance,

 

-Greg

2 REPLIES 2

‎08-29-2013 02:40 PM

HP Recommended
Hello Greg,

Check the community FAQ as this describes the different DTMF methods that can be used.

Replied from a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-01-2013 07:30 AM

HP Recommended

Hello Greg and others,

 

as mentioned above the FAQ holds this post:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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