Automated dial prompts not registered on Polycom IP 6000

[GregUSWS]

Hello,

Having a bit of trouble trying to find an answer to this as I'm not sure how to properly ask the question!

What I'm talking about is when you call a number and you get the automated line which says "Press 4 to go here" and you press it or enter in a string of digits, it isn't being picked up at all when dialing on the phone. 

The phone will make the sounds of the numbers being pressed but nothing is being picked up on the other end.

Could someone point me in the right direction or link me a post that explains how to fix this?

Thanks in advance,

-Greg

[SteffenBaierUK]

Hello Greg,

Check the community FAQ as this describes the different DTMF methods that can be used.

Replied from a mobile device

[SteffenBaierUK]

Hello Greg and others,

as mentioned above the FAQ holds this post:

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=

Best Regards

Steffen Baier