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Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Occasional Contributor

Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Hello,

 

I am running Avaya CM 5.2

 

I have an Avaya Polycom 1692 that has currently been stuck in DISCOVERY MODE.

 

I have power cycled it multiple times with no luck.

I have gone in through RESET mode and no IP seems to register.

 

Call Server, Router, HTTP, VLAN, VLAN Test, etc all populates the correct information.

 

I have tried entering in a specific IP, but nothing works.

I have also tried clearing all fields to zero. When it reboots, it collects the proper information but is still stuck in DISCOVERY MODE.

 

I have also tried plugging the device into a known working port, and the issue still remains.

 

Please advise.

Any help would be greatly appreciated.

 

Thanks!

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Hello Telco,

welcome to the Polycom Community.

Its always useful to provide some background information on a device like how old it is or if brand new.

 

Please be aware that Polycom only manufactures these devices for our partner Avaya and the software on the devices is supported by Avaya directly so you may be more successful posting this question in an Avaya focused community.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Greetings,

 

What can I press to stop my device from blinking "red" lights?

 

It happens each time  the device is unplugged except this time it will not boot-up.

 

Thank you

Message 3 of 4
Polycom Employee & Community Manager

Re: Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Hello

 

pleas contact Avaya for support.

 

replied via a mobile device




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4