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Avaya Polycom 1692 - Stuck in DISCOVERY MODE

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Occasional Contributor

Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Hello,

 

I am running Avaya CM 5.2

 

I have an Avaya Polycom 1692 that has currently been stuck in DISCOVERY MODE.

 

I have power cycled it multiple times with no luck.

I have gone in through RESET mode and no IP seems to register.

 

Call Server, Router, HTTP, VLAN, VLAN Test, etc all populates the correct information.

 

I have tried entering in a specific IP, but nothing works.

I have also tried clearing all fields to zero. When it reboots, it collects the proper information but is still stuck in DISCOVERY MODE.

 

I have also tried plugging the device into a known working port, and the issue still remains.

 

Please advise.

Any help would be greatly appreciated.

 

Thanks!

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Hello Telco,

welcome to the Polycom Community.

Its always useful to provide some background information on a device like how old it is or if brand new.

 

Please be aware that Polycom only manufactures these devices for our partner Avaya and the software on the devices is supported by Avaya directly so you may be more successful posting this question in an Avaya focused community.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Greetings,

 

What can I press to stop my device from blinking "red" lights?

 

It happens each time  the device is unplugged except this time it will not boot-up.

 

Thank you

Message 3 of 4
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Polycom Employee & Community Manager

Re: Avaya Polycom 1692 - Stuck in DISCOVERY MODE

Hello

 

pleas contact Avaya for support.

 

replied via a mobile device

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4