I am running Avaya CM 5.2
I have an Avaya Polycom 1692 that has currently been stuck in DISCOVERY MODE.
I have power cycled it multiple times with no luck.
I have gone in through RESET mode and no IP seems to register.
Call Server, Router, HTTP, VLAN, VLAN Test, etc all populates the correct information.
I have tried entering in a specific IP, but nothing works.
I have also tried clearing all fields to zero. When it reboots, it collects the proper information but is still stuck in DISCOVERY MODE.
I have also tried plugging the device into a known working port, and the issue still remains.
Any help would be greatly appreciated.
welcome to the Polycom Community.
Its always useful to provide some background information on a device like how old it is or if brand new.
Please be aware that Polycom only manufactures these devices for our partner Avaya and the software on the devices is supported by Avaya directly so you may be more successful posting this question in an Avaya focused community.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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What can I press to stop my device from blinking "red" lights?
It happens each time the device is unplugged except this time it will not boot-up.
pleas contact Avaya for support.
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