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BLF Blinking on Early not Working

Stephen Norman
Occasional Visitor

BLF Blinking on Early not Working

When my VVX phone receives an early dialog state the LED goes solid red rather than blinking green. 


Attached is a zip file containing the log showing the early state and the configuration file.  Line 153 in the log file is when the early was received.


Phone Information
Phone ModelVVX 400
Part Number3111-46157-002 Rev:A
MAC Address64:16:7F:A1:CC:D6
IP ModeIPv4
IP Address10.2.8.234
UC Software Version5.9.7.3480
Updater Version5.9.7.45784
Message 1 of 2
Polycom Employee & Community Manager

Re: BLF Blinking on Early not Working

Hello @Stephen Norman ,


Welcome to the Poly Community.


The community is not a replacement for our official support organisation. I can see you also tried to open a ticket 33854533.


As outlined by our service agent the phone does no longer have a warranty as it was purchased back in 2016


We do not even know if this ever worked or what the call server is.


If you require any support please work with WESTCON GROUP EUROPEAN OPERATIONS LIMITED as they can purchase PPI / Pay Per Incident for you so you can work with our support organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2