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BLF Flashes on an incoming call and we cannot tell who is currently on a call

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Occasional Visitor

BLF Flashes on an incoming call and we cannot tell who is currently on a call

 

We recently upgraded from firmware 4.1.7 to 5.4.0 and have since lost the ability to see who is on a call while we are receiving a call.  We have a ring group that is set to ringall and all of the blf led's now flash when we have an incoming call. The blf's only used to flash on an incoming call on the extensions that were not currently on the phone which is how we want it. If someone was on a call the blf would just remain lit instead of flash. This was fixed in 4.1.7 and in 4.1.8 but seems to not have carried over to the latest firmwares. This is how the fix was listed in the release notes in 4.1.7. 

 

91089/90342 In a BLF scenario, the monitoring phone no longer visually alerts the incoming call of the monitored user when the monitored user is already on an active call.

 

How can we re-enable this feature?

Message 1 of 8
7 REPLIES 7
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Occasional Visitor

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

Most of the phones are VVX400/410

Message 2 of 8
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Polycom Employee & Community Manager

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

Hello Carnick,

welcome to the Polycom Community.

The above quoted reference is for something completely different.

 

I suggest you work with your Polycom reseller to get this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 8
Highlighted
Occasional Visitor

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

What was the above quoted reference for?

Message 4 of 8
Highlighted
Polycom Employee & Community Manager

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

Hello Carnick,

The above was about an audible alert on the phone when the BLF resource was already in call.

 

Like already suggested please work with your Polycom reseller to get this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

Hello Carnick,

The above was about an audible alert on the phone when the BLF resource was already in call.

 

Like already suggested please work with your Polycom reseller to get this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Visitor

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

We are a Polycom Reseller and I thought I was notifying Polycom Support though here. Can you send me to the correct place to contact for this?

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: BLF Flashes on an incoming call and we cannot tell who is currently on a call

Hello Carnick,


could I kindly ask you to simply check my signature ?

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8