• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-08-2016 11:12 AM

HP Recommended

Hello,

 

I think I've exhausted your forums for the answer to this, but I may be wrong of course.

 

On my VVX 410, with UC Software Version 5.5.0.20556, I have my "Line 1" account going to server A, registering as extension 201, and my "Line 2" account going to server B, registering as extension 9000. Now server A has many users, with extensions ranging from 200-400. I can create a BLF key as Normal or Automata, and they light up as expected when the user is on a call. However, I would like to also add some BLF keys for users on server B, which have an extension range of 7000-9500, but when I do this, they don't work, clearly because they're trying to register through the "Line 1" account which points to server A, and not the "Line 2" account that points to server B.

 

How can I have BLF keys that show me if an extensions are busy on two different servers like this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-08-2016 11:14 AM

HP Recommended

Hello stevensedory,

welcome to the Polycom Community.

Only 1 server for BLF is supported

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-08-2016 11:14 AM

HP Recommended

Hello stevensedory,

welcome to the Polycom Community.

Only 1 server for BLF is supported

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-08-2016 11:27 AM

HP Recommended

Great, thanks for settling that for me. Take care.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.