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BLF Line Key that monitors extension on "Line 2" account, instead of "Line 1"

SOLVED
stevensedory
Occasional Visitor

BLF Line Key that monitors extension on "Line 2" account, instead of "Line 1"

Hello,

 

I think I've exhausted your forums for the answer to this, but I may be wrong of course.

 

On my VVX 410, with UC Software Version 5.5.0.20556, I have my "Line 1" account going to server A, registering as extension 201, and my "Line 2" account going to server B, registering as extension 9000. Now server A has many users, with extensions ranging from 200-400. I can create a BLF key as Normal or Automata, and they light up as expected when the user is on a call. However, I would like to also add some BLF keys for users on server B, which have an extension range of 7000-9500, but when I do this, they don't work, clearly because they're trying to register through the "Line 1" account which points to server A, and not the "Line 2" account that points to server B.

 

How can I have BLF keys that show me if an extensions are busy on two different servers like this?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: BLF Line Key that monitors line on "Line 2" account, instead of "Line 1"

Hello stevensedory,

welcome to the Polycom Community.

Only 1 server for BLF is supported

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: BLF Line Key that monitors line on "Line 2" account, instead of "Line 1"

Hello stevensedory,

welcome to the Polycom Community.

Only 1 server for BLF is supported

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
stevensedory
Occasional Visitor

Re: BLF Line Key that monitors line on "Line 2" account, instead of "Line 1"

Great, thanks for settling that for me. Take care.

Message 3 of 3