Plantronics + Polycom. Now together as Poly Logo

BLF Notification while part of a hunt group - Firmware v. 4.0.1

ZCutler
Occasional Visitor

BLF Notification while part of a hunt group - Firmware v. 4.0.1

Hello, 

 

Phone type: Polycom 550

Firmware Version: 4.0.1

Running Broadworks R19

 

We have a user that is a member of a Simultaneous Ring Hunt Group, and also monitoring members of the hunt group using busy lamp field. 

 

After a recent upgrade from firmware version 3.3.4 to 4.0.1, the user has noticed that they are now getting notifications during incoming hunt group calls that appear like an additional call in their caller ID (it's a notification showing that one of the monitored users is getting a call). 

 

They did not get this notification on 3.3.4, is it possible to disable this on 4.0.1?

 

 

Thank you!

-Zac

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: BLF Notification while part of a hunt group - Firmware v. 4.0.1

Hello ZCutler,

welcome to the Polycom Community.

Please consult the Call Parameters section in the UCS 4.0.1 Admin Guide.

 

Broadworks has special features to not log a call on the phone if it was answered elsewhere. In addition your UCS 4.0.1 is completely outdated as the latest supported Version is UCS 4.0.7.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2