• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all, 

 

We have enabled Sip Autenthication on some Polycom SoundPoint IP 650.

 

Registering and calls are working fine, but BLF functionability disappears in the phone, altought SIP messages seems to be ok (REGISTER, SUBSCRIBE, 200 OK...)

 

 

Sip Software Version: 3.3.1.0769

BootROM Software Version: 4.3.0.0246

 

 

Is it a known bug?

 

Any way to fix  it without upgrading? Upgrading would make it works?

 

 

Thanks a lot for the help

Regards

 

 

1 REPLY 1
HP Recommended

Hello CST_SOPORTE ,

welcome to the Polycom Community.

The software you are utilizing is no longer supported.

 

I can only ask you to upgrade to UC Software 4.0.11 and then test again.

 

Any questions regarding upgrades are answered in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.