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BTOE 3.0 with UX 5.3 release

Occasional Contributor

BTOE 3.0 with UX 5.3 release

We have been using this release and it normally works great, but we have run into issues with undocking laptops that causes an error. In prior versions you would just get a pop-up that the BTOE has unpaired. We still get that, but then it is followed by an pop box that says " Please update teh load on VVX to use BToE playback feature. Or else run the application in audio re-route mode".  The application then closes. We can open it back up after docking and it pairs back up and works, but that is pretty problematic. 

 

Is this expected with 3.0, or is there any ideas on what could cause this?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: BTOE 3.0 with UX 5.3 release

Hello speedin2000,

Due BToE now supporting Audio this could have a multitude of reasons. Please work with your Polycom reseller so they can open a support case with Polycom so we can look at the logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: BTOE 3.0 with UX 5.3 release

Did you ever get an answer on this?  We have the same problem.  If you set the registry key PLAYBACK_MODE_EN to 0, the application will launch.  However, the audio transfer to the phone only uses the PC speakers.  Setting PLAYBACK_MODE_EN to 1 causes the same error that speedin referenced above. 

Message 3 of 4
Polycom Employee & Community Manager

Re: BTOE 3.0 with UX 5.3 release

Hello jheinikel,

welcome to the Polycom Community.

I can only advise you the same as the original poster to work with your Polycom reseller so they can open a support case with Polycom so we can look at the logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4