Plantronics + Polycom. Now together as Poly Logo

BTOE - VVX phones not pairing

SOLVED

BTOE - VVX phones not pairing

We are setting up a Lync Enterprise voice infrastructure with Polycom VVX 400, 500 and 600 devices. In order to fully use these phones, we want to connect them to the pc's using the BTOE software. We had some issues with this in earlier release. Today we installed the latest release Polycom_BToE_Connector_2_3_0, but whatever we do we cannot pair any VVX device with our pc. The phones are running UCS 5.0.2, the Phone is connected to the network and the pc to the Phone (using the correct ports). What could we be doing wrong? Kind regards, Patrick
Message 1 of 5
4 REPLIES 4

Re: BTOE - VVX phones not pairing

This seems related to IPv6... Am i the only one who cannot disable ipv6 on his computer and who does not want to disable this by default?

Message 2 of 5
Polycom Employee & Community Manager

Re: BTOE - VVX phones not pairing

Hello Patrick,

welcome to the Polycom Community.

BToE is really designed to work with UCS 5.1.1 but should be backwards compatible.

 

I would suggest your upgrade to UCS 5.1.1 Rev B or downgrade BToE back to 2.1.0 if you want to use UCS 5.0.2

 

If you are not able to do so please raise a support ticket via your Polycom reseller so our Support team can verify this.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 5

Re: BTOE - VVX phones not pairing

Hi Steffen,

 

We got it to work when we disabled ipv6 in network properties, but this seems not a real "future-proof" solution.

Is there any plan to make BToE compatible with ipv6 (i do not mean when it will be using ipv6, but just that it will work on a computer with ipv6 enabled)?

 

Kind regards,

 

Patrick

Message 4 of 5
Polycom Employee & Community Manager

Re: BTOE - VVX phones not pairing

Hello Patrick,

our phones currently do not support IPv6 so therefore this is not a currently planned option.

 

I would suggest you work with your Polycom reseller to be brought in contact with a Polycom Sales Engineer as they can discuss future roadmaps with yourself.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5