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BToE automated re-pairing

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Occasional Contributor

BToE automated re-pairing

Hello,

 

Is there any way for a Polycom VVX500 to automatically pair with the BToE connector following a PC reboot or will all users have to manually go to 'BToE' - > 'Pair' on the phone menu each morning?

 

Also, is there anyway that the BToE connector application can be set to run as an automatic background service or start automatically when windows starts or does it have to be added to the startup folder/scripted to run in a logon script?

 

Many thanks,

Nick.

Message 1 of 9
8 REPLIES 8
Highlighted
Occasional Contributor

Re: BToE automated re-pairing

I would also like to know how to do this.

Also is it just me or dose this app have to be run with local admin.??

 

How would an end user run this app if they dont have local admin??

Message 2 of 9
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Polycom Employee & Community Manager

Re: BToE automated re-pairing

Hello all,

Any issues with the newly released BToE need to be raised via your Polycom Reseller and / or Polycom support directly.

 

As far as I am aware Auto Login is currently not yet supported. Auto start should be possible via adding a shortcut of the application to the startup folder.


Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 9
Occasional Contributor

Re: BToE automated re-pairing

SteffenBaieruk you didn't answer how to get the connector app working without Local Admin.

Message 4 of 9
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Polycom Employee & Community Manager

Re: BToE automated re-pairing

Hello Steve,

 

local admin rights is the current requirement of the Software.

 

Any change to this needs to be raised as a feature request or at least a service ticket raised via your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
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Occasional Contributor

Re: BToE automated re-pairing

I have already rasied the ticket., and support closed the ticket saying there was nothing they could do. they said they will raise the issue with the eng staff.

Message 6 of 9
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Polycom Employee & Community Manager

Re: BToE automated re-pairing

Hello,

 

what is the Ticket number so we can track this?

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
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Occasional Contributor

Re: BToE automated re-pairing

Check your PM

Message 8 of 9
Highlighted
Occasional Visitor

Re: BToE automated re-pairing

Ensure you're on v2.0.0 it allows the automatic startup functionality and also fixes a problem whereby if you put v1.0.0 in the startup folder, the VVX device can take over any other Lync devices you have plugged in, headset, etc.

Message 9 of 9