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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

we are experiencing bad sound on the receiver side when using our IP 7000 with Hangouts on an Asus Chromebox.

Sometimes the sound is good and Hangout shows up to 3 green dots indicating good mic level.

Sometimes we are barely unable to produce one green dot with the next hangout seesion.

 

When connecting the IP 7000 with a notebook and using skype we do not see any issues yet.

 

But our company standard tool is Hangout. 

 

I did the built-in microphone check and it looks good.

 

Any ideas on that?

 

Thanks & best

Mark

2 REPLIES 2
HP Recommended

Hello Mark,

welcome to the Polycom Community.

How is the IP7000 connected to your PC?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

the IP 7000 is connected via a 2.5mm calble having a sign on it saying:

"gor use with ss2 and vs500" and a 3m cable extendsio 3.5mm to go into Asus Chromebox headset port.

 

Thanks & best

Mark

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