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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

What is the process for creating a barge in softkey for a VVX 300.  Have tried variations without any luck.  Would like to prompt the user for the number to barge in to.

4 REPLIES 4
HP Recommended

Hello BSMAJoJa,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

The above provides multiple examples.

 

If this does not help you please post what you have tried.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen

 

I have found that page many times before but was not sure if that was the correct one.  

 

This is what I have entered so far

 

%SOFTKEY_3_ACTION% $Fbargein$$FSelect$$FSoftKey2$

%SOFTKEY_3_ENABLE% 1

%SOFTKEY_3_IDLE% 1

%SOFTKEY_3_LABEL% Barge in

 

When I use it activates *98.

HP Recommended

Hi Steffen - just want to follow up on my previous post.  Have I got the sequence right?

HP Recommended

Hello BSMAJoJa,


Apart from the fact that these are case sensitive aka BargeIn I am unable to test this myself in my role as a Moderator.

 

You simply "simulate" the sequence of keys you would normally manually press. Just create a config file and import it to test.

 

If you still have issues open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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