Hello,
I'm running few Trio's 8800 (5.7.2) paired with Group 310 (6.1.9) and whenever I use Airplay the connection seems to go through but all I can see is a black screen with the time counter of the session at the bottom. This must be a known issue since this is happening to all of my units.
I have other Trio's 8800 paired with the Visual+ and the Airplay works fine there.
Hello @geirisaem,
welcome back to the Polycom Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Oct 11, 2018 Question: Unable to enable Airplay or Wireless Display when a Trio is paired with a GroupSeries / VisualPro?
Resolution: When using a GroupSeries / VisualPro compatibility with the above can be archived using a Polycom Pano.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi Steffen
So a Pano device is required when using Group / Trio in order to get Airplay capabilities that worked fine with Trio / Visual+?
Wireless Display(Miracast) works fine btw.
Hello @geirisaem,
As already explained and shared from the FAQ the Polycom RealPresence Group Series, Version 6.1.9 Release notes also contain:
In addition from the Data Sheet:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services