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Blind Transfer Softkey Issue

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Occasional Visitor

Blind Transfer Softkey Issue

I'm using the 3CX PBX and am attempting to create a softkey for parking a call.  We are using Polycom 450's.  Call parking with 3CX requires that the call be blind transfered to *0<digit>.  My idea is to create a macro that prompts the user for a digit between 0-9, and then executes a blind transfer to *0<digit>. I'm having an issue getting this to work with a macro although it works fine if I execute the steps manually.

The steps are as follows.
1. Initiate the transfer
2. Trigger the "More" softkey
3. Trigger the "Blind" softkey
4. Send the extension (*0<digit>)

With a pause added between each of the steps, I can see that everything goes well until the extension is entered. At that point, I get a rapid busy sound. Since this works great manually, there must be something simple that I'm missing. any ideas?

The following is from my config file....

<efk>
<efklist
efk.efklist.1.mname="callpark"
efk.efklist.1.status="1"
efk.efklist.1.label="Call Park"
efk.efklist.1.action.string="$FTransfer$$Cpause1$$FSoftKey4$$Cpause1$$FSoftKey2$$Cpause2$*0$P1N1$"

efk.efklist.2.mname="callpickup"
efk.efklist.2.status="1"
efk.efklist.2.label="Call Pickup"
efk.efklist.2.action.string="*1$P1N1$"
.....
/>
<efkprompt
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Park Location (0-9): "
efk.efkprompt.1.userfeedback="visible"
efk.efkprompt.1.type="numeric"
/>
</efk>

<softkey
softkey.1.label="Park"
softkey.1.action="!callpark"
softkey.1.enable="1"
softkey.1.precede="1"
softkey.1.use.active="1"
softkey.1.use.alerting="0"
softkey.1.use.dialtone="0"
softkey.1.use.hold="1"
softkey.1.use.idle="0"
softkey.1.use.proceeding="0"
softkey.1.use.setup="0"

softkey.2.label="PickUp"
softkey.2.action="!callpickup"
softkey.2.enable="1"
softkey.2.precede="0"
softkey.2.use.active="0"
softkey.2.use.alerting="0"
softkey.2.use.dialtone="0"
softkey.2.use.hold="0"
softkey.2.use.idle="1"
softkey.2.use.proceeding="0"
softkey.2.use.setup="0"
...
/>

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Blind Transfer Softkey Issue

Spoiler
 

Hello OffTheRadar,

 

Welcome to the Polycom Community.

 

Usually I would advise you to contact your Polycom Reseller or contact Polycom Support in order to get this issue sorted but as our Documentation may not be 100% satisfactory to complete this I am posting below a working example.

 

This has been tested against UCS 3.3.2 and will need modification in order to work with SIP 3.2.x

 

Using this configuration I was able to Park calls and Pickup Calls from my 3CX Server in my lab:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- PlcmConversionCreatedFile version=1.2 converted=Thu Aug 18 13:10:05 2011 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <feature feature.enhancedFeatureKeys.enabled="1" />
  <efk>
    <efk.efklist efk.efklist.1.label="Call Park" efk.efklist.1.mname="callpark" efk.efklist.1.status="1" efk.efklist.2.label="Call Pickup" efk.efklist.2.mname="callpickup" efk.efklist.2.status="1">
      <efk.efklist.1.action efk.efklist.1.action.string="*0$P1N1$$Trefer$" />
      <efk.efklist.2.action efk.efklist.2.action.string="*1$P1N1$" />
    </efk.efklist>
    <efk.efkprompt efk.efkprompt.1.label="Park Location (0-9): " efk.efkprompt.1.status="1" efk.efkprompt.1.type="numeric" />
  </efk>
  <softkey softkey.1.action="!callpark" softkey.1.enable="1" softkey.1.label="Park" softkey.1.precede="1" softkey.2.action="!callpickup" softkey.2.enable="1" softkey.2.label="PickUp">
    <softkey.1.use softkey.1.use.active="1" softkey.1.use.hold="1" />
    <softkey.2.use softkey.2.use.idle="1" />
  </softkey>
  </polycomConfig>

  

Best regards

 

Steffen Baier

 

 





<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Blind Transfer Softkey Issue

That worked perfectly, thank you!  And much cleaner than simulating the key presses!

Message 3 of 4
Polycom Employee & Community Manager

Re: Blind Transfer Softkey Issue

Hello OffTheRadar,

 

could your mark this as a Accepted Solution if it has solved your Issues so other Community Users can find this post?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4