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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-22-2016 10:07 AM

HP Recommended

Hello

 

I am hoping someone can help me with a small issue I am trying to resolve.

 

I bought 250 Polycom VVX 310 phones for a voip deployment here in our offices.  I am trying to find how I can set the blind transfer as the default on these phones - can't seem to find it anywhere so users have been doing this on a per-call basis.

 

Thank you in advance for your help

Franco Clarizio

 

 

 

 

4 REPLIES 4

‎11-22-2016 10:23 AM

HP Recommended

Hello Franko,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition you can find:

 

Feb 26, 2016 Question:Since upgrading the Software I no longer have a Blind Transfer Option ?

Resolution: UC Software 5.3.0 changed the default to a Blind Transfer and pressing the Transfer Button as explained => here <= offers additional selection.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-22-2016 10:41 AM

HP Recommended

The firmware running on the phones seems to be 4.1.7.1210

 

 

Was this reply helpful? Yes No

‎11-22-2016 10:49 AM

HP Recommended

Hello Franco,

please upgrade to a currently supported software version like UC Software 5.5.0 or UC Software 5.4.5

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-23-2016 07:41 PM

HP Recommended

From FW version 5.3 it's possible to change the default transfer type (via menu/web-interface) and long-press during the call to choose the transfer per-call.

Was this reply helpful? Yes No
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